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FAQ

How do I contact you?

Please contact us at 855-662-4448 or at info@mochifitness.com. We answer most emails within 24-48 hours.


Can I talk to a person when I call?

Yes! Our phones are staffed by real people who participate in the MoChi Fitness program. If we are on another call, please leave us a message and we will promptly return your call.


How long will it take for my package to arrive?

Most orders are shipped within 2 business days. Although rare, orders could take up 7 business days to ship depending on product availability. Shipping rates are calculated by the carrier based on package weight and your zip code. Our UPS shipping options include UPS Ground (1-5 business days), UPS 2nd Day Air, UPS Next Day Air, and USPS Priority Mail (2-3 business day delivery).  Please contact us at 855-662-4448 or at info@mochifitness.com directly to arrange Saturday delivery via UPS. UPS does not deliver to PO Boxes, so please provide a physical address for UPS services. For PO Boxes, choose USPS Priority Mail (2-3 business day delivery).
We recommend USPS Priority Mail to Alaska, Hawaii and Puerto Rico. UPS 2nd Day Air can be used to a physical address in Hawaii and Alaska, but it does not guarantee 2 day arrival. Please contact us at 855-662-4448 or at info@mochifitness.com for international shipping rates and delivery times, and to place your international order.


What happens if bad weather delays delivery?

Occasionally delivery may be delayed due to adverse weather conditions. No shipping refunds or discounts will be issued if weather is the cause of the delay. Shipping companies do not issue refunds due to bad weather.


What is your return policy?

Please see our Return Policy page.

Will I get an email confirmation of my order?

We will send you an email when you place your order. If you do not receive it, check to see if you have a spam blocker or an ISP that might be rejecting the message. Please contact us at 855-662-4448 or at info@mochifitness.com if you want us to resend your order confirmation. A second confirmation email will be sent to you when your order is shipped. This confirmation will contain a tracking number so that you can monitor the progress of your order.

Is there Sales Tax on my order?

Sales tax is applied only to orders shipped to addresses within the state of California.


Should I see a doctor before starting either the exercise or nutritional programs?

Yes! This site offers fitness, health, and nutritional information and opinions. This information is NOT a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. Consult your physician or other health care professional before starting this or any other fitness or dietary program to determine if it is right for you. Do not start this fitness program if your physician or health care provider advises against it.

What if I have bad knees/hips/back?

Always consult your physician or health care professional before starting this or any exercise regime. That said, many people with chronic or previous knee, hip, and back injuries find the MoChi Twister to be the most suitable fitness workout with the least amount of impact to their injuries. Some even report that the MoChi Twister helped them to recover quicker and more fully.

How do I know what MoChi products are best for me?

From long, strenuous cardiovascular workouts to short breaks during a busy day, all MoChi Fitness products and home workout routines are designed to accommodate varying degrees and durations of use. Once you have purchased your MoChi Twisters and G-I-F-T Dial, the dance workout routines on DVD you choose are simply a matter of personal taste. We have such a variety of different styles of music and moves in our exercise videos and we are sure you will find more than one that leave you feeling fantastic!! 

What products should I order if I have never done MoChi Fitness workouts before?

The Mochi Fitness All-In-One package is your best bet. It includes all the equipment you need (Mochi Twisters and G-I-F-T Dial), 4 cardio workout DVDs, the Fresh Guide to Eating Right, the Guided Visualization Weight Loss CD and a tote bag to keep everything in. The All-In-One Package is a $150.82 value, for just $79.99!

Are some cardio workout DVDs more difficult than others?

YES! Each MoChi Fitness exercise video incorporates cardio workout routines that tone, firm, and stretch your body, with a unique style of music that gets your blood pumping and your heart singing to the beat. At MoChi, we believe your fitness workouts should be FUN! Fit & Fun #1 by Dawna is the perfect introduction exercise video. In addition to the workout routine, Dawna provides a separate instructional component to help you learn all the MoChi Twister dance moves, so that you can follow along with the exercise video or pop in your favorite tunes on your ipod and twist to your own beat. Once you are ready for more of a challenge, go for Body By Condy Fast Sizzling Free Style. When you are pumped to take your workout to a new level of excitement, Hip Hop Rocks with Caroline and Team is a fast pace cardio workout routine that will keep your body twisting as you tone and strengthen, adding a huge burst of energy to your day! Sylvia’s Power Packed Cardio Combat is designed to engage every muscle group in your body and give you a satiating workout head to toe. All of our exercise videos are designed to accommodate your busy lifestyle. Don’t be intimidated or dissuaded if your busy lifestyle does not allow you to workout to our exercise videos from start to finish each time. Even if you have only 20 minutes, pop in an exercise video and hop on your MoChi Twisters… the benefits to your day and your body will be immeasurable. Look out for more DVDs coming soon!

What kind of music is on each of the DVDs?

All of the Mochi Twister music is fun, upbeat, and exhilarating. Move your body to hip hop, rock & roll, or Latin music, depending on your mood. Check out previews of each DVD.

Can I use the MoChi Twisters without the G-I-F-T Dial?

Yes! As you rotate on your MoChi Twisters, the G-I-F-T Dial helps you to accurately gauge your range of motion throughout your cardio workout routine. Knowing your range of motion with every rotation helps you to challenge yourself, and to increase it when necessary. As with any twist exercise, a wider range of motion means you receive the maximum benefit in all of the muscle groups that you are engaging as you workout. The G-I-F-T Dial allows you to set goals for your fitness workouts and to isolate specific muscle groups that you want to engage. The G-I-F-T Dial, although not necessary for receiving the full benefits of a MoChi Twister workout routine, gives you a greater amount of control and is a great companion tool to own.

How long is each workout? How many workouts should I do in a day?

How often you workout and the duration of each cardio workout routine is entirely up to you! We all lead extremely busy lives. Even if you don’t have time to workout to an entire exercise video fitness routine, pop it in anyway!! Even 10 or 20 minutes of dancing and having a blast while strengthening an toning your body will provide you with immeasurable differences to your energy, you attitude, your body, and your overall health. Each workout is as long as you want or need it to be!! How many times a day you workout is also dictated by you. You may think you only have time to take a MoChi Fitness break once per day, but once you get started, we guarantee that you will be trying to squeeze in more whenever you can. The fact that your MoChi Twisters are portable allows you to take a MoChi Twister workout break anytime, anyplace.

When is the best time to workout?

The best time for a cardio workout routine on your MoChi Twister is simply ANYTIME. Some people find that working out first thing in the morning adds energy, strength, and a positive upbeat attitude to their entire day. Others find that a fitness routine in the evening before bed helps them to sweat away the stresses of the day and sleep more soundly. Still other busy people choose to spend their lunch break with their MoChi Twister as a nice breather and re-energizer to their otherwise hectic day. The best time for a workout routine is unique to each person. And because your MoChi Twisters are portable, you really can workout anytime, anyplace.

Where can I find a MoChi Twister class near me?

Check our blog for opening announcements. Ask your gym to start Mochi Twister classes today!
Why do you sell single MoChi Twisters if they need to be used in a pair?
If you lose one of your MoChi Twisters, or your dog decides it is a tasty treat, you may replace it with a single Twister rather than by buying a pair.

How do I contact the Customer Service Team?

If you have any questions or concerns about your order or to update your information, please contact Customer Service at:

Email: CustomerService@mochifitness.com
Phone: 855-662-4448(9:00 AM to 6:00 PM PT Sunday-Friday)
Write to:
MoChi Fitness Customer Service
MoChi Fitness, Inc
P.O. Box 80237
Bakersfield, CA 93380